Q – Does Shadows Collection offer international shipping?
A – Absolutely, we provide shipping services globally.
Q – Whom should I reach out to for help regarding my order?
A – For any assistance needed, please drop an email to info@shadowscollection.com or direct message us on Instagram.
Q – What methods of payment do you accept?
A – We accept payments through Visa, MasterCard, PayPal, and UPI (only available in India).
Q – How can I get in touch with your customer support?
A – You can send an email to care@shadowscollection.com, message us on Instagram, or use the Contact Form on our website.
Q – Is it secure to use my credit card on Shadows Collection?
A – Rest assured, Shadows Collection employs highly secure payment methods. You can view our Payment and Security Policy for more details. If you face issues during checkout, contact our support team at care@ shadowscollection.com.
Q – Which currency is used on your website?
A – Our default currency on www.shadowscollection.com is Indian Rupee (INR). However, you can use the currency selector to change it as needed.
Q – Is it possible to modify or cancel my order after placing it?
A – Regrettably, after an order is placed, modifications or cancellations are not possible since our team begins processing it immediately.
Q – I’ve just made an order. Can I add more items to it?
A – We’re sorry, but once an order is placed, additional items cannot be added. You’ll need to place a separate order for additional items and notify us at care@shadowscollection.com.
Q – Will I get a notification email post-ordering?
A – Certainly! After placing your order, a confirmation email will be sent. If you don’t receive it, check your spam/junk folder before reaching out to order@shadowscollection.com.
Q – What exactly is a “Pre-Order”?
A – Pre-Order allows customers to purchase popular items that are currently out of stock or items that are being introduced but are being restocked soon. Payment for Pre-Orders is upfront.
Q – When can I expect my Pre-Order to be delivered?
A – Each product specifies its expected delivery date. Shadows Collection strives to adhere to these timelines but is not accountable for unforeseen delays in Pre-Order shipments. Please remember, modifications or cancellations of Pre-Orders are not entertained.
Q – How can I change the delivery address after ordering?
A – For address changes, promptly email care@shadowscollection.com. However, changes are only feasible if the order hasn’t been dispatched.
Q – When will my order be dispatched?
A – Typically, orders are dispatched within 48 hours of payment, barring pre-orders. We don’t ship on weekends or holidays. We utilize Standard Courier for Indian orders and Aramex for international ones.
Q – How can I monitor my order’s progress?
A – A tracking number will be sent to you via email. If you can’t find it, check your spam/junk folder or contact care@shadowscollection.com. For international orders, tracking information is shared via email.
Q – What if my package is lost or doesn’t arrive?
A – Upon dispatch from our warehouse, the responsibility for the package lies with the courier service. In the rare event of a lost package, reach out to care@shadowscollection.com, and we’ll assist in tracking it down. Shadows Collection doesn’t bear liability for delays once the package is with the courier.
Q – Can sale items be returned or exchanged?
A – Items bought on sale are final and cannot be returned or exchanged. For details, refer to our Returns Policy.
Q – Do you have physical store locations?
A – Currently, we operate exclusively as an online boutique.
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